Shipping policy

Shipping Policy

Last Updated: July 15, 2026

Thank you for shopping with Hair Fact. We strive to deliver your order safely and as quickly as possible. Please read our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During promotional campaigns, festive seasons, or periods of high order volume, processing times may be slightly longer.

2. Delivery Timelines

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

These timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Any free shipping offers or promotional shipping discounts will be communicated on the website and applied automatically where eligible.

4. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation via email and/or SMS/WhatsApp (where applicable).

  • A tracking link to monitor your shipment in real time.

If you do not receive tracking information within 48 hours of placing your order, please contact our customer support team.

5. Delivery Attempts

Our courier partners will make delivery attempts as per their standard delivery process.

If delivery cannot be completed due to incorrect address details, recipient unavailability, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch, where applicable.

6. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and other delivery details are accurate at the time of placing your order.

Hair Fact is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

7. Delayed Deliveries

While we work with trusted logistics partners, delivery delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transport disruptions

  • Government restrictions

  • Courier operational delays

We appreciate your patience in such situations and will make every reasonable effort to assist you.

8. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery, please:

  • Refuse delivery if possible, or

  • Record an unboxing video immediately after receiving the package.

Please report the issue to our customer support team within 48 hours of delivery, along with photographs or the unboxing video, so that we can investigate and assist you promptly.

9. Failed Deliveries

Orders that are returned to Hair Fact due to failed delivery attempts, incorrect addresses, or refusal to accept the package may be cancelled in accordance with our Return & Refund Policy.

10. International Shipping

Currently, Hair Fact ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

11. Contact Us

For any questions regarding your shipment or delivery, please contact us:

Hair Fact

Email: 

Phone: +91-XXXXXXXXXX

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST