Refund policy

Return & Refund Policy

Last Updated: July 15, 2026

At Hair Fact, we are committed to delivering high-quality products and a seamless shopping experience. If you experience any issues with your order, we're here to help.

1. Returns

Due to the nature of our products, we do not accept returns of products that have been opened, used, or partially consumed. This policy is in place to ensure the safety and quality of all products.

However, we will gladly assist if:

  • You receive a damaged product.

  • You receive the wrong product.

  • Your order arrives with missing items.

  • The product received is expired or defective.

Any such issue must be reported within 48 hours of delivery.

2. How to Request a Replacement or Refund

To initiate a request, please contact our customer support team with:

  • Your order number

  • A brief description of the issue

  • Clear photographs or an unboxing video showing the product and packaging

Requests submitted without sufficient proof may not be eligible for approval.

3. Replacement Policy

If your request is approved, we will arrange one of the following at no additional cost:

  • A replacement product, or

  • Shipment of the missing item(s)

The replacement will be processed after verification of the reported issue.

4. Refund Policy

Refunds are provided only in the following situations:

  • The ordered product is unavailable after purchase.

  • A replacement cannot be provided for a verified damaged, defective, or incorrect product.

  • Your order is cancelled before it is shipped.

Once approved, refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider or bank.

5. Order Cancellation

  • Orders may be cancelled before they are dispatched.

  • Once an order has been shipped, it cannot be cancelled.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Products with tampered or broken seals

  • Products damaged due to misuse, improper storage, or mishandling by the customer

  • Orders returned without prior approval from Hair Fact

7. Delivery Issues

If your package appears to be damaged during delivery, please:

  • Refuse the delivery if possible, or

  • Record an unboxing video immediately upon opening the package.

This helps us verify claims and resolve issues quickly.

8. Contact Us

If you need assistance regarding your order, please contact our customer support team.

Email: 
Phone: +91-XXXXXXXXXX
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Hair Fact reserves the right to verify all claims before approving replacements or refunds. We may update this policy from time to time without prior notice. The latest version will always be available on our website.